Shipping Policy 

Last updated: November 2025

At OakRoots, we aim to deliver your order quickly, safely, and with full transparency.

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Processing Times

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays are processed the next business day.

• During busy periods, processing times may be slightly longer.

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Delivery Times

Ireland & Northern Ireland

• Standard Shipping: 1–3 business days

• Express Shipping: 1–2 business days

All orders ship from Ireland.

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Shipping Costs

• FREE Standard Shipping on all orders.

• Express rates are calculated at checkout.

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Order Tracking

Once your order ships, you will receive an email containing:

• Your tracking number

• Courier details

• Expected delivery timeframe

If you do not receive tracking within 48 hours, contact us at holisticoaks@gmail.com

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Delivery Issues

If your order arrives damaged, is delayed, or is missing:
Email us within 48 hours at holisticoaks@gmail.com with your order number and (if applicable) photos.

We will resolve the issue as quickly as possible.

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Incorrect Address

Customers are responsible for entering accurate delivery information.
If an incorrect address is provided and the order has already shipped, OakRoots cannot be held responsible.

We will assist where possible.

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Customs & Duties

(Not required for Ireland-only shipping. Keep or remove when you begin international shipping.)

International customers are responsible for any customs duties or taxes.

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